Refund and Returns Policy
Returns & Exchanges — At Latino Secret Brand, we aim to ensure customer satisfaction. However, due to the nature of our products, we follow a strict return policy.
Non-Returnable Items
To keep our customers safe, the following categories cannot be returned or exchanged once delivered:
- Hair and personal care products
- Vitamins, dietary supplements, and sports nutrition products
- Opened or used beauty products, skincare, fragrances, and health items
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Include clear photos of the issue to help our team verify and resolve your request quickly.
Email our support team at sales@latinosecrets.ae with your order number, photos, and a brief description of the problem.
Refund Processing
Approved refunds are issued to the original payment method once the request has been evaluated and confirmed. Please allow 5-7 business days for the refund to reflect, depending on your bank or payment provider.
For additional assistance, reach out to our customer care team at sales@latinosecrets.ae or call +971507155882.